Customer answers

CUCKOO Aircond FAQ Malaysia

Clear answers about CUCKOO VITA 5Star, aircond price, latest promotion, installation, service and business enquiries.

Product

What is CUCKOO VITA 5Star?

It is the new flagship CUCKOO inverter aircond focused on 5-Star saving, cleaner air, smart control and everyday home comfort. You can view more details on the VITA 5Star page.

Is CUCKOO Vita-S still available?

CUCKOO Vita-S Inverter has been officially discontinued from 1 May 2026. For new enquiries, customers are encouraged to view the newer CUCKOO VITA 5Star.

Pricing

What is the current monthly price?

1.0 HP is RM103/month and 1.5 HP is RM113/month. You can also read the CUCKOO aircond price guide.

Which model should I choose?

1.0 HP is usually suitable for bedrooms and small rooms. 1.5 HP is usually suitable for larger bedrooms, living rooms and bigger spaces. For more help, read the aircond size guide.

Promotion

What is the latest promotion?

June 2026 Promotion for individual customers: enjoy RM12 off monthly rental for 12 months. Valid until 30 June 2026. Subject to approval, availability and latest campaign terms. Visit the promotion page.

Can I check the latest offer before deciding?

Yes. WhatsApp Ben & Team to check eligibility, approval and availability for the June 2026 Promotion before choosing 1.0 HP or 1.5 HP.

Installation

What is included in installation?

Standard installation includes selected piping, wiring, PVC water pipe, insulation, outdoor bracket, 13AMP plug point, refrigerant top-up to normal working pressure if needed and workmanship warranty. See the installation guide.

Do I need to prepare anything before installation?

It helps to share your room photo, wall area, preferred indoor unit location and outdoor unit location so you can get clearer guidance before installation day.

Service

How often is service provided?

CUCKOO+ Care Service is provided every 6 months for 5 years. Learn more on the service page.

Business

Can business customers enquire?

Yes. Business customers can contact Ben & Team for office, clinic, shop, studio and other workplace aircond enquiries.

Getting Started

How do I get started?

WhatsApp Ben & Team for the latest offer, model recommendation and installation guidance. If you are unsure what to send, visit the contact page.

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